Return & Refund Policy

Return and Refund Policy

Thank you for shopping with us! We are committed to ensuring your satisfaction with each purchase. Please read our return and refund policy carefully:

1. No Change-of-Mind Returns or Refunds
   We do not accept returns or offer refunds if you simply change your mind. We encourage all customers to carefully review product descriptions and sizing guides before making a purchase.

2. Eligibility for Returns
   Returns are only accepted in the event of faulty or damaged items upon arrival. If you receive an item that is defective or incorrect, please contact us within 7 days of receiving your order with a description and photo of the issue.

3. Return Process
   If your item meets our return eligibility requirements:
   - Contact our customer support team at hautefied@gmail.com
   - Provide your order number, details of the issue, and a photo of the faulty item.
   - We will guide you through the return process and, if approved, provide a prepaid shipping label for the return.

4. Refunds
   Approved returns will be refunded to the original payment method once the item is received and inspected. Please allow 5-7 business days for processing.

5. Exchanges
   Currently, we do not offer exchanges. If an item is defective and a replacement is available, we will provide the same item as a replacement instead of a refund.

If you have questions about our policy or need assistance, please reach out to us at hautefied@gmail.com. We’re here to help ensure a positive shopping experience!